After eBay introduced DSRs (Detailed Seller Ratings) with the release of eBay's Feedback 2.0, it was clear that eBay was trying to make its buyer experience a bit more Amazon-like. The buyer experience improvement project seems to be continuing as eBay posted this latest survey:
Sellers on the powerseller forum are all up in a huff, but it might not be a bad thing. Taking the complications out of feedback, and also taking the retaliatory negative option off the table, should increase buyer activity on the site. More buyer activity, of course, leads to higher average prices.
EDIT: An EcomInsight reader pointed out a blaring error in this entry!
Old Text:
After all, sellers on Amazon don't even get to leave feedback for their buyers (although sometimes you really want to). I bet eBay will follow suit and limit seller feedback options. I'd say watch out for testing this coming summer in the UK or AU.
Reader:
For what it's worth, Amazon sellers *can* leave feedback for buyers, but it's very hard to find how to do it and it's not clear where the feedback is shown. I only found out about this after it was mentioned on a board.
If you look in your Seller Account area, and then go to the "View your orders" section, making sure you have some orders visible. Click on one of the order numbers to view an individual order.
At the very bottom of the order page, you should see a "Feedback received" box. On the righthand side of that box is a link called "Leave buyer feedback."
Thanks for the correction!
Read More...
